A World of Creativity and Honest Craftmenship Unde One Small Roof
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Shipping, Payment and etc

How it works

After placing your order, you will receive a confirmation email. You will be notified when your order will ship.

How do You Track Your Package

When your package leaves our studio, you will get an email with your shipping tracking number. Your shipping tracking number allows you to follow your shipment itinerary until it gets in your hands.

Shipping

We use USPS First Class.

* Order in the USA are free of charge.

* International -  $45.00 (International shipments need to be registered for security. Unfortunately, it affects the cost).

Payment

All transactions are made through a secure portal by Shopify processing. You can choose to use PayPal as well.

Jewelry Warranty

We stand behind our work.

Our silversmith jewelry work has a Lifetime Warranty. Unless you lose the entire piece, you will have your jewelry repair with no extra cost.

Refund & Exchange Policy

When you receive your package, please open immediately. If you find any problems with your order, contact the studio. We will refund your money if you find something wrong with the item you purchase. However, you need to contact the studio within five business days after you receive your package and piece must be in the same condition it arrived. Your money will be refunded after we receive the return item. Customer pays for return shipping fee.

Other Policies

You must contact our studio for return item. You may return your purchase within five business days from arrival. Your purchase will be 100% refunded after we receive your return. Returns Address: Marcia Fowler 11 Lincoln Way East New Oxford, PA 17350

Your Privacy

Your privacy is critical for us. Although we never have access to your credit card information, we do receive your name, e-mail, and address with your order. We do not share such information.

If you have any further questions or concerns, please, contact us.

Contact Information

Studio Hours:

Monday through Friday - 10 am to 6 pm

Saturday - 10 am to 4 pm

Sunday - noon to 4 pm

p. 717-624-6261

marcia@bymarciabyhand.com